Impress customers at the point of sale.
Checkout is a critical part of the shopper experience, whether it’s handled by your sales staff or if your store has dedicated cashiers. How your associates interact with customers at the point of sale can leave a lasting impression that determines whether buyers decide to shop again at your store.
The two-part Cashier Service Basics chapter teaches primary responsibilities that apply to working checkout at any pet store, regardless of business management or point-of-sale system. Lessons define concepts, explain why they are important and demonstrate how to apply them on the job. Part 1 covers the basics of maintaining the checkout counter, greeting customers and ringing sales. Part 2 teaches proper ways to collect payment, bag merchandise and invite customers to return.
After completing this chapter, associates should be able to:
- Understand how to create a positive shopping experience.
- Recognize the basic elements of a POS system.
- Identify how to keep the checkout area clean and tidy.
- Explain how to acknowledge customers and minimize wait time.
- Name the six steps for ringing up a sale.
- Describe how to handle different types of payment transactions.
- Demonstrate the guidelines for bagging purchases.
Students should be able to complete both parts of the Cashier Service Basics chapter in approximately 10 minutes each. Topics include making a difference through customer service, counter area housekeeping and merchandising tasks, ringing sales, processing payments and preventing fraud. The chapter also includes interactive knowledge checks to help associates quickly apply what they’ve learned.