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Business Essentials for Sales Associates
Make sure your team knows how to keep customers coming back.
Act professionally on the sales floor and on the phone.
Exceed service expectations.
Build long-term customer relationships.
Encourage shoppers to stop, look and buy.
Click on a title to learn more about the chapter.
Pet Retail Basics
Customer Service & Sales
Suggestive Selling
Engaging Customers
Cashier Service Basics
Customer Satisfaction
Merchandising Fundamentals
Advanced Merchandising
Advanced Customer Service & Sales
Customer Loyalty Program Fundamentals
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