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Business Essentials for Sales Associates

Make sure your team knows how to keep customers coming back.

  • Act professionally on the sales floor and on the phone.
  • Exceed service expectations.
  • Build long-term customer relationships.
  • Encourage shoppers to stop, look and buy.

Click on a title to learn more about the chapter.

  • Pet Retail Basics
  • Customer Service & Sales
  • Suggestive Selling
  • Engaging Customers
  • Cashier Service Basics
  • Customer Satisfaction
  • Merchandising Fundamentals
  • Advanced Merchandising
  • Advanced Customer Service & Sales
  • Customer Loyalty Program Fundamentals

Learn more

Business Essentials
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